Return Policy

Last updated: March 23, 2026

1. Overview

At Crexalonxel, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy. Please read this policy carefully to understand your rights and the conditions for returns.

2. Return Period

You may return eligible products within 30 days of the delivery date. The return period begins on the day you receive your order.

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within 30 days of delivery
  • Products must be unused and unopened
  • Products must be in their original packaging
  • All seals and safety features must be intact

3. Eligible Products for Return

3.1 Returnable Items

The following items are eligible for return:

  • Unopened dietary supplement products in original sealed packaging
  • Products damaged during shipping (reported within 48 hours of delivery)
  • Incorrect products received

3.2 Non-Returnable Items

The following items cannot be returned:

  • Opened or used products (for health and safety reasons)
  • Products with broken seals
  • Products returned after the 30-day return period
  • Products not purchased directly from our website
  • Gift cards or promotional items

4. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email our customer support team at callback@crexalonxel.world with your order number and reason for return.
  2. Receive Authorization: Wait for our team to review your request and provide a Return Merchandise Authorization (RMA) number.
  3. Package Your Return: Securely pack the product in its original packaging. Include the RMA number on the outside of the package.
  4. Ship the Package: Send the return to the address provided in the return authorization email.
  5. Track Your Return: Keep the shipping receipt and tracking number for your records.

Important: Returns sent without prior authorization may not be accepted or may experience delays in processing.

5. Return Shipping

5.1 Standard Returns

For standard returns (change of mind, no longer needed), the customer is responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of untracked packages.

5.2 Defective or Incorrect Products

If you received a defective or incorrect product, we will provide a prepaid return shipping label. Please contact us within 48 hours of receiving a damaged or incorrect order.

5.3 Shipping Recommendations

  • Use a trackable shipping method
  • Consider purchasing shipping insurance for valuable returns
  • Keep your shipping receipt until your refund is processed

6. Refund Process

6.1 Inspection

Once we receive your return, our team will inspect the product to ensure it meets our return eligibility requirements. This process typically takes 3-5 business days.

6.2 Refund Approval

If your return is approved, we will initiate a refund to your original payment method. You will receive an email notification when your refund has been processed.

6.3 Refund Timeline

Refunds are processed within 5-7 business days after the return is approved. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

6.4 Refund Amount

Your refund will include the full purchase price of the returned products. Original shipping costs are non-refundable unless the return is due to our error (wrong item, defective product).

7. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please:

  1. Return the original product following our return process
  2. Place a new order for the desired product

This ensures the fastest processing time for your new order.

8. Damaged or Defective Products

If you receive a damaged or defective product:

  1. Contact us within 48 hours of delivery at callback@crexalonxel.world
  2. Provide photos of the damaged product and packaging
  3. Include your order number in your communication

We will work quickly to resolve the issue and provide a replacement or full refund, including any shipping costs.

9. Order Cancellation

You may cancel your order before it ships by contacting our customer support immediately. Once an order has shipped, it cannot be cancelled and must follow the standard return process.

Cancelled orders will receive a full refund within 5-7 business days.

10. Refund Exceptions

Refunds may be denied or reduced in the following circumstances:

  • Product shows signs of use or tampering
  • Original packaging or seals are missing or damaged
  • Return is initiated after the 30-day window
  • Product was purchased from unauthorized retailers
  • Abuse of our return policy (excessive returns)

11. EU Consumer Rights

If you are a consumer in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason, in accordance with the Consumer Rights Directive (2011/83/EU).

The withdrawal period expires 14 days from the day on which you acquire physical possession of the goods. To exercise the right of withdrawal, you must inform us of your decision by a clear statement.

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for supplementary costs if you chose a type of delivery other than our standard delivery), without undue delay and no later than 14 days from the day on which we receive the returned goods.

12. Return Address

Please do not send returns to our business address without first obtaining an RMA number. Returns should be sent to the address provided in your return authorization email.

13. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us:

Email: callback@crexalonxel.world

Address: 1101 Brickell Ave, Miami, FL 33131, United States

Our customer service team is available to assist you Monday through Friday, 9:00 AM to 5:00 PM EST. We aim to respond to all inquiries within 24-48 business hours.

14. Policy Updates

We reserve the right to update this Return Policy at any time. Changes will be posted on this page with an updated revision date. The policy in effect at the time of your purchase will apply to that order.